# How do I install or update the Evaboot extension?

<video class="help-video" controls preload="metadata" playsinline poster="https://media.evaboot.com/videos/extension-v1.jpg" src="https://media.evaboot.com/videos/extension-v1.mp4" aria-label="Video: how to update the Evaboot extension, listed as SN Copilot in the Chrome Web Store"></video>

**Sign in to your Evaboot dashboard: it checks whether your extension is current or needs updating.** If it needs updating, follow the steps below. Exports cannot launch without a current extension.

## Before you start

- **Chrome or Edge.** The extension does not run on Safari or Firefox.
- **Remove old versions first.** Two Evaboot extensions installed at once is the single most common cause of an export pulling the wrong list.

![Clean reinstall in four steps: remove every old extension, install from the dashboard, restart Chrome, pin Evaboot. Chrome or Edge only](https://help.evaboot.com/images/illustrations/install-sequence.png)

## Steps

1. **Sign in** at [dash.evaboot.com](https://dash.evaboot.com/). The dashboard checks your installed extension when you log in. If it needs updating, continue.

   ![The Chrome Extension Required banner at the top of the dashboard, with the Install Extension button highlighted](https://help.evaboot.com/images/flows/manual-annotated-extension/01-install-banner.png)

   - **First install on this browser?** Skip steps 2 and 3.
2. **Open `chrome://extensions/`.** Paste it into the address bar; it will not open from a link.
3. **Remove every Evaboot extension you find.**
   - Click **Remove**, then confirm.
   - Do this for all of them, not just the one that looks wrong.
   - The listing has been reissued under different names, so old copies do not all look alike.
4. **Install the current version from your dashboard:** [Add the Evaboot extension to Chrome](https://dash.evaboot.com/install/). Click **Add to Chrome**, then **Add extension**.
5. **Restart Chrome**, then reload Sales Navigator.
6. **Pin it.** Click the puzzle-piece icon in the Chrome toolbar and pin Evaboot so the button stays visible.

## Install from the dashboard, not from a store search

Old Chrome Web Store listings stay searchable after they stop working. Searching the store for "Evaboot" can give you a version that no longer installs. Always install from the dashboard link in step 4.

## If it didn't work

- **No Evaboot button on Sales Navigator** → hard-reload the page (`Cmd+Shift+R` / `Ctrl+Shift+R`) and check the extension is enabled at `chrome://extensions/`.
- **The export pulled the wrong list** → two Evaboot extensions installed at once is almost always the cause. Repeat steps 2 to 5, then relaunch the export from the search you want. Still wrong with only one extension? Tell us in the chat, with the export name and the Sales Navigator search URL.
- **The store page shows an error** → the listing has probably just been reissued. Tell us in the chat.
- **Anything else** → log out of LinkedIn, log back in, then [reconnect Evaboot](https://help.evaboot.com/public/bug-fixing/how-to-reconnect-your-linkedin-account/). This often fixes it.

**Still not working?** Let us know in the chat and we will pass it to our developers.

## Related articles

- [How Do I Reconnect My LinkedIn Account to Evaboot?](https://help.evaboot.com/public/bug-fixing/how-to-reconnect-your-linkedin-account/)
- [Why Did My Export Fail?](https://help.evaboot.com/public/bug-fixing/why-did-my-export-fail/)