# Why did my export fail?

<video class="help-video" controls preload="metadata" playsinline poster="https://media.evaboot.com/videos/failed-v1.jpg" src="https://media.evaboot.com/videos/failed-v1.mp4" aria-label="Video: why an export fails and how to launch it again"></video>

**An export that stops before it finishes has almost always lost the thing it was reading: your Sales Navigator session, or the search itself.**

## The three causes

- **Your Sales Navigator session ended while the export was running.** Logging out is the usual trigger; sessions also expire on their own over time.
- **The search or list was deleted before the export finished** — by you, or by a colleague sharing the account.
- **Something else went wrong.** Rarer, and worth telling us about.

![An export failed because the Sales Navigator session ended, the search or list was deleted, or something else went wrong. In every case, launch the export again](https://help.evaboot.com/images/illustrations/export-fail-causes.png)

## What you can do while an export runs

You can close the tab, leave LinkedIn, leave Evaboot, close the browser, even shut down the computer. The export keeps running on our side.

The one thing you cannot do is **log out of LinkedIn** before it finishes. That ends the session the export is reading from, and it fails. Once the export is complete, log out whenever you like.

## Steps to fix it

1. **Find the failed export** in your exports list at [dash.evaboot.com/dash/exports/](https://dash.evaboot.com/dash/exports/). It is marked **FAILED**, with "Launch this export again, and contact support if that keeps happening."

![A failed export in the Evaboot exports list, with the FAILED status highlighted and the message to launch it again](https://help.evaboot.com/images/flows/manual-annotated-exports/07-failed-row.png)

2. **Check your extension.**
   - Open `chrome://extensions/` and make sure there is exactly one Evaboot extension, and it's the current version.
   - See [How Do I Install or Update the Evaboot Extension?](https://help.evaboot.com/public/bug-fixing/how-to-install-the-latest-evaboot-extension-2-min/).
3. **Log back in to Sales Navigator.**
4. **Open the search again.** In the export's **⋮** menu, choose **Open export URL**, and check the search or list still exists.

![The actions menu of a failed export: Rename, Move to folder, Repeat automatically, Open export URL and Delete, with Open export URL highlighted](https://help.evaboot.com/images/flows/manual-annotated-exports/08-failed-menu.png)

5. **Launch the export again** with **Export Leads**, and watch the new run in your exports list.

## If you hit a daily limit error on the relaunch

That is the 2,500 leads / 1,000 accounts per 24 hours cap, not a failure of the export. Tell us in the chat and we can relaunch it on our end. See [Why Is My Export Scheduled? (The 2,500 Leads per Day Limit)](https://help.evaboot.com/public/gdpr-safety/why-is-there-a-daily-limit-on-evaboot/).

## About the credits

If an export failed and you are not sure what it cost you, contact the chat with the export name. We check the run and put it right — do not re-run it repeatedly to test.

## Related articles

- [How Do I Install or Update the Evaboot Extension?](https://help.evaboot.com/public/bug-fixing/how-to-install-the-latest-evaboot-extension-2-min/)
- [How Do I Reconnect My LinkedIn Account to Evaboot?](https://help.evaboot.com/public/bug-fixing/how-to-reconnect-your-linkedin-account/)
- [How Do I Export a Sales Navigator Search with Evaboot?](https://help.evaboot.com/public/data-export/how-does-the-sales-navigator-export-work/)
- [How Does the Evaboot Credits System Work?](https://help.evaboot.com/public/credits-billing/how-does-the-evaboot-credits-system-work/)