# How do I resolve payment errors when renewing or upgrading my Evaboot subscription?

**A failed renewal or upgrade is almost always the payment method rather than the account.**

## Common causes

- **Not enough funds** on the card at the moment of the charge.
- **A card limit was hit**, per transaction or per month. Upgrades charge the full plan price at once, which is often larger than a normal renewal.
- **The bank blocked the payment**, commonly on international or online transactions.
- **Card details are out of date**, usually an expiry date that has passed.

## Steps

1. **Update the card if needed.** On [Billing](https://dash.evaboot.com/dash/subscription/), click **Edit billing information**. The billing portal opens in a new tab, where you can replace the card and correct the billing details.

   ![The Billing page with the Edit billing information link highlighted below the plan selector](https://help.evaboot.com/images/flows/manual-annotated-billing/03-edit-billing.png)
2. **Pay the invoice marked Open.**
   - On Billing, scroll to the **Invoices** card and click **PDF** on the **Open** line. Pay it from there.

     ![The Invoices card on Billing with the Open status and the PDF link of that invoice highlighted](https://help.evaboot.com/images/flows/manual-annotated-billing/04-open-invoice.png)

   - Your credits are added once the invoice is paid.
   - Declines from a temporary limit or a bank check often clear on a second attempt.
3. **Try a different card**, ideally from another bank, if the same card keeps failing.
4. **Call your bank** if the payment is still declined. They can confirm whether they are blocking it and lift the block.

## If it still fails

Contact support with the date of the attempt and the message you saw. Do not retry a dozen times: repeated declines can make the bank block the card harder.

## Related articles

- [How to Edit My Billing Information?](https://help.evaboot.com/public/credits-billing/how-to-edit-my-billing-information/)
- [How to Change My Subscription?](https://help.evaboot.com/public/credits-billing/how-to-change-my-subscription/)
- [How to Download My Invoices?](https://help.evaboot.com/public/credits-billing/how-to-download-my-invoices/)