# How to cancel or pause my subscription? **Pausing and cancelling are both self-serve, and both live on the same page.** ![Pause: choose 1, 2 or 3 months, you are not billed, existing credits stay usable. Cancel: applies as soon as you confirm, credits usable for 30 days, unused credits are then removed](https://help.evaboot.com/images/illustrations/pause-vs-cancel.png) ## Before you start - Both actions are on **Billing** in the Evaboot dashboard: [dash.evaboot.com/dash/subscription/](https://dash.evaboot.com/dash/subscription/). - Monthly plans can be paused or cancelled at any time. - **Yearly plans cannot be cancelled or downgraded before the end of the contract.** To change a yearly plan, contact support. - Neither action deletes your account. Your exports and history stay where they are. ![The Evaboot Billing page showing the credit balance, current plan, plan selector, and the Pause subscription and Cancel subscription buttons](https://help.evaboot.com/images/flows/subscription/01-billing-page.png) ## How to pause your subscription 1. **Open Billing and click Pause subscription.** 2. **Choose 1, 2 or 3 months**, then click **Confirm pause**. ![The Pause subscription dialog with a 1, 2 or 3 month choice and a Confirm pause button](https://help.evaboot.com/images/flows/subscription/03-pause-dialog.png) While paused, you are not billed. Your existing credits stay usable, and no new credits arrive until the subscription resumes. One rule worth knowing before you pick a length: **after a pause you wait an equal length of time before you can pause again.** A three-month pause means three months before the next one. ## What Billing looks like while you are paused The page changes once the pause is on. Where the renewal date used to be, it reads **Paused · resumes** followed by the date the plan starts again. A **Resume now** button appears next to it. Your credit balance is unchanged. Two controls disappear while a pause is running: - **The plan selector is gone.** You cannot upgrade or downgrade a paused subscription. Resume first, then change the plan. - **Pause subscription is gone**, because you are already paused. **Cancel subscription** and **Edit billing information** stay available. ![The Billing page while paused: the plan reads Paused · resumes with the restart date, with Resume now and Cancel subscription buttons](https://help.evaboot.com/images/flows/manual-subscription/01-billing-paused.png) Click **Resume now** to restart the plan before the resume date. You do not have to wait for it. ## How to cancel your subscription Cancelling takes four screens. Nothing is cancelled until you finish the last one. 1. **Open Billing and click Cancel subscription.** ![The Billing page with the Cancel subscription button highlighted](https://help.evaboot.com/images/flows/manual-annotated-billing/05-cancel-button.png) If your subscription can be paused, the first screen offers a pause instead. Click **No thanks** to continue cancelling, or pick a length and **Pause instead** to stop here. If it cannot be paused, you go straight to the next screen. ![The Need a break instead dialog offering a 1, 2 or 3 month pause, with No thanks and Pause instead buttons](https://help.evaboot.com/images/flows/subscription/04-cancel-1-break.png) 2. **Pick a reason and click Continue.** ![The Why are you leaving dialog with a reason selected as step 1 and the Continue button as step 2](https://help.evaboot.com/images/flows/manual-annotated-billing/06-cancel-reason.png) 3. **A suggestion appears, based on the reason you picked.** Click **Cancel anyway** to continue, or **Keep my subscription** to stop here. Some reasons skip this screen. ![The One thing worth trying screen shown after a cancellation reason, with Cancel anyway highlighted next to Keep my subscription](https://help.evaboot.com/images/flows/manual-annotated-billing/07-cancel-offer.png) 4. **Confirm on the last screen.** The cancellation applies as soon as you confirm it. ## What happens to your credits after you cancel Cancelling takes effect when you confirm it, not at the end of the billing period. Your account stays open and you can keep using Evaboot afterwards. What needs credits is unlocking a list. Your credits stay usable for **30 days from the day you cancel**. Once those 30 days pass, any unused credits are removed, so unlocking anything after that means subscribing again. If you do subscribe again, your old credits can be put back. Resubscribe on any plan, then ask for a human agent in the support chat, and we will restore them. ## Did the cancellation go through? The Billing page is the source of truth. Reload it. If your plan still shows a renewal date and a **Cancel subscription** button, the cancellation did not complete, and you can run through it again. ## Related articles - [How to Change My Subscription?](https://help.evaboot.com/public/credits-billing/how-to-change-my-subscription/) - [Do Credits Roll Over If Not Used?](https://help.evaboot.com/public/credits-billing/do-credits-roll-over-if-not-used/) - [Can I Buy Credits Without Subscribing?](https://help.evaboot.com/public/credits-billing/can-i-buy-credits-without-subscribing/)