# How do I change the email address I log in with?

**Moving your account to a different email address is handled by support.** The dashboard has no transfer button. The **Account** page cannot change your sign-in email.

## What to send us

Email **contact@evaboot.com** from the address currently on the account, or start a chat while signed in to it, with:

- The **current** email address on the account.
- The **new** email address you want to use.

Either way, writing from the current account is how we confirm the request is really yours. If you no longer have access to that mailbox, tell us. We will find another way to verify.

## Do I need to create the new account first?

No. Do **not** sign up separately with the new address before writing to us.

![Signing up twice splits credits onto one account and the login onto the other. We move the existing account instead](https://help.evaboot.com/images/illustrations/dont-sign-up-twice.png)

Creating a second account first is the usual cause of a stuck transfer. Two accounts then exist, the credits sit on one and the login on the other. Let us move the existing account instead.

## What moves with it

The account itself travels intact:

- Your credit balance
- Your export history
- Your team, if you have one

Tell us if there is an active subscription. We will confirm how billing moves.

## Related articles

- [How do I transfer team ownership to someone else?](https://help.evaboot.com/public/settings/how-can-i-change-the-owner-of-my-team/)
- [How to Edit My Billing Information?](https://help.evaboot.com/public/credits-billing/how-to-edit-my-billing-information/)