Multiple Freemium Account Error: How to Fix It?
Subscribe on any plan to lift the block — it only applies to free accounts.
You launched an export and got this instead:
What it means
Section titled “What it means”The free trial credits are meant to be used once — per person, and per company. The block fires when several free accounts are traced to the same person or the same organisation. It applies whether they were created by you or by colleagues.
It is not a bug and it does not affect your existing exports or files.
How to fix it
Section titled “How to fix it”Subscribe on any plan. The block is on free accounts, so a subscription lifts it immediately and the credits are on the account you subscribed with. See pricing.
If your team needs several people working from one balance, create a team instead of separate accounts — everyone draws from the same credit pool. See How to Use Evaboot as a Team.
If you already pay and still see this
Section titled “If you already pay and still see this”Contact the chat with the email address on the subscription. A paying account should never be blocked by this, and we can clear it.