How to Transfer or Switch My Account to Another Email?
Moving your account to a different email address is handled by support. The dashboard has no transfer button.
What the Account page does and does not do
Section titled “What the Account page does and does not do”The Account page (dash.evaboot.com/dash/account/, reached from the avatar menu in the top-right corner) shows your profile and lets you change your password. It also controls export-completion emails and lists your credit history.
It does not change the address you sign in with. That is the part we do at our end.
What to send us
Section titled “What to send us”Email contact@evaboot.com from the address currently on the account, with:
- The current email address on the account.
- The new email address you want to use.
Sending it from the current address is what lets us confirm the request is really yours. If you no longer have access to that mailbox, tell us. We will find another way to verify.
Do I need to create the new account first?
Section titled “Do I need to create the new account first?”No. Do not sign up separately with the new address before writing to us.
Creating a second account first is the usual cause of a stuck transfer. Two accounts then exist, the credits sit on one and the login on the other. Let us move the existing account instead.
What moves with it
Section titled “What moves with it”The account itself travels intact:
- Your credit balance
- Your export history
- Your team, if you have one
Tell us in the same message if there is an active subscription on the account. Billing is tied to the payment details rather than to the login. We confirm that part with you case by case instead of assuming it should follow.